Muse Paintbar FAQs

Faqs

Public events

What is a public session?

Our public sessions typically run weeknights and weekends. You’ll use our 11×14” canvas to create your masterpiece. We post a calendar of all public events monthly and anyone is welcome to sign up. Food and drink are available for purchase at our bar. If you’d like to sign up, or view upcoming sessions, please visit our locations page, choose the location closest to you and choose a session from the calendar. 

If you are looking for a more personalized event, our private events are perfect for you! You will have the option to bring in food or order from our menu, select your painting from our library, paint on our premium 16×20” canvases, choose the music and spend time with your guests while creating a masterpiece instructed by one of our talented artists. Our minimum to host a private event is 10 people, or meeting the minimum cost of 10. View more details by visiting our private party page.

How do I sign up for a public event?

Find your closest studio, choose the event you’d like to attend, and click “Book Now” to make your reservation. 

Your reservation has not been finalized until you make payment, and receive a confirmation email. Make sure to check your spam or promotional folder if you do not see an email from us.

Can I request to sit with someone?

If you’re coming with others but making reservations separately, please either create or associate yourself with a group name, while making your reservation. We’ll seat you together. If you make a late reservation, or sign up in studio, we may not be able to seat you with your requested group. We cannot guarantee seat changes upon arrival.

When do you put up your full public calendar?

We typically post our event calendar around the 15th of the preceding month. So for example, we would post our August calendar around July 15th. This is to give people ample time to book private parties, but also enough time to find a session you like, book it, and tell your friends!

Can kids come to public events?

Of course – kids come with their parents, grandparents, etc, all the time and they have a blast. Children under 13 years old must be accompanied by an adult. Due to strict capacity limits, everyone in attendance must purchase a seat, even when accompanying a child. 

If you’d like more information about our kids’ private parties, check out our kids’ party page.

What is your cancellation policy for public events?

Muse has a firm no refund policy. Cancellations made 24+ hours in advance of the event will be issued a store credit for the full amount paid, toward a make up session, that occurs within 30 days of the original reservation.

Only one reschedule is allowed per reservation, a second cancellation, even if it is within 30 days of the original reservation, will result in forfeiture of funds paid/store credit.

Cancellations made with less than 24 hours notice or failure to show will not have the option to receive a store credit or reschedule. This includes reservations that were made less than 24 hours before the start of the event.

Custom events such as Paint Your Pet will not receive a refund, store credit or the option to reschedule.

PLEASE NOTE: IF A CLASS DOES NOT HAVE SUFFICIENT RESERVATIONS, THE CLASS MAY BE CANCELLED. OR PARTICIPANTS MAY BE MOVED INTO A CLASS THAT HAS SUFFICIENT SIGN UPS. 

Muse reserves the right to cancel any session due to unforeseen circumstances. All registered guests will be notified, via email, by 9PM the night prior to the event (when circumstances allow).

Reservation cost does not include food or drink and a refund or store credit will not be issued in the event other services are not available during the session (i.e. a kitchen closure).

All cancellations must be handled through our Customer Service team by emailing [email protected], or calling 888-607-6873. Please be advised, our in studio staff are unable to cancel or edit your reservation. If you have questions or concerns regarding a past reservation, please contact us within 48 hours of your reservation so we can better assist you.

What is your no show policy for public sessions?

Unfortunately, we are not able to provide a refund, reschedule or store credit if you miss your event. This includes reservations that were made less than 24 hours before the start of the event.

What if I am running late?

Painting begins promptly at scheduled start time, we recommend that you arrive 15 – 30 minutes prior to the session start time to get settled. If you arrive after the session start time, please note we will not be able to assist you with catching up. This may result in an incomplete painting. We do not offer a refund or a reschedule in the event that you are late for your session.

Do you serve food and/or drinks?

Yes, we have a variety of tasty bites and over 20 beers & wines for your enjoyment! Check out the full menu here.

Can I bring my own food or drinks?

No , we do not allow outside food or drinks in our public sessions. We have food and drinks available for purchase in all of our studios.

Can I come to an event without reserving a seat in advance?

Walk-ins are welcome, but we strongly recommend making a reservation online by purchasing seats in advance. If a session is sold out, we will not be able to accommodate your group. If there are available seats, they are first come, first served.

Private events

What is a private event?

Our private events are a more personalized event. You will have the option to bring in food or order from our menu, select your painting from our library, paint on our premium 16×20” canvases, choose the music and spend time with your guests while creating a masterpiece instructed by one of our talented artists. Our minimum to host a private event is 10 people, or meeting the minimum cost of 10. View more details by visiting our private party page

If you have a smaller group or a private event does not meet your needs, we have public sessions available as well. Our public sessions typically run weeknights and weekends. You’ll use our 11×14” canvas to create your masterpiece. We post a calendar of all public events monthly and anyone is welcome to sign up. Food and drink are available for purchase at our bar. If you’d like to sign up, or view upcoming sessions, please visit our locations page, choose the location closest to you and choose a session from the calendar. 

How do I plan a private party?

Visit our private party page for more information or to use our self checkout feature, and check date availability. If you’d like to speak with a planner prior to booking, contact us at [email protected] and we’ll work with you to set one up!

Do you only offer events in your studios?

We can bring the paint and the party to you at the venue of your choice. You can view the details here. When you are ready to move forward, our sales team would be happy to help you through the entire planning process of booking an offsite event. 

Can I use a discount/promo code on a private party?

Unfortunately, these cannot be applied to our private parties. However, you are allowed to apply a gift certificate, store credit, or a rewards voucher.

What is your cancellation policy for private events?

In studio private events – There is a firm no refund policy on private events booked at Muse. If you need to cancel the event more than 48 hours prior to the scheduled time, we will reschedule your event within sixty (60) days or you can switch to a virtual event*, pending availability, but such changes will incur an additional $125 reschedule fee. Events cancelled less than 48 hours prior to their scheduled time will not have the option to reschedule and will forfeit the entire cost of the event.

*Virtual events require 2 weeks lead time to allow for shipping

Virtual events – There is a firm no refund policy on Virtual events booked at Muse. If you need to cancel the event more than 48 hours prior to the scheduled time, we will reschedule your event within sixty (60) days or you can switch to an in studio private event, pending availability, but such changes will incur an additional $125 reschedule fee, cost difference (if any) between the events, and either returning the unopened kit to the studio or being charged $30 for the cost of the kit. Events cancelled less than 48 hours prior to their scheduled time will not have the option to reschedule and will forfeit the entire cost of the event.

Offsite events (events held at another venue) – Muse has a firm no refund policy, we require one week notice (7 business days) to reschedule an offsite event, such changes will incur a $250 fee. The new event date must fall within 90 days from the original date. The fee will be charged at the time of providing the new date.

Main room/Full studio buyout – There is a firm no refund policy. We require 14 days notice of cancellation. All funds paid toward the main room/full studio buyout will be applied towards a new date agreed upon between Muse and the party host, within 90 days of the original event. A $250 rescheduling fee will be charged at the time of rescheduling.
Events cancelled less than 14 days prior to their scheduled event will not have the option to reschedule and will forfeit the entire cost of the event. We have a firm no refund policy, and only one reschedule will be allowed. 

Muse reserves the right to cancel events for any reason. Registrants will be notified prior to the event’s start time and refunds will be processed accordingly.

All cancellations for in studio private events and virtual events must be handled through our Private Events team by emailing [email protected], or calling 888-607-6873. Please be advised, our in studio staff are unable to cancel or edit your reservation. If you have questions or concerns regarding a past event, please contact us within 48 hours of your event so we can better assist you. 

All cancellations for offsite events (events held at another venue) or any event booked with our sales team must be handled through our Sales team by emailing [email protected]. Please be advised, our in studio staff are unable to cancel or edit your event.

General Questions

Can I use my Vertical ID to purchase alcohol?

Like all national chain bars and restaurants, Muse Paintbar must follow local and state regulations pertaining to serving alcohol. In some locations this means we are not able to accept vertical ID’s — even though a customer may have recently turned 21 years of age and has yet to receive their horizontal ID. We’re dedicated to providing legal alcohol service and protecting our employees. We appreciate your understanding.

What’s Included?

For standard public events, all participants will receive a primed gallery wrapped 11×14” canvas, use of our adjustable tabletop easel, a set of five brushes in various shapes and sizes, and a palette with paint colors coordinating to the painting that will be taught. Participants are welcome to use any of the 14 colors in our medium bodied acrylic paint collection during the event.

For public Lumify events, and for private events, in addition to the supplies mentioned above, participants will be upgraded to our premium sized 16×20” canvases. Lumify events will be given access to our exclusive lightboard technology for easy tracing and custom artwork.

What’s the difference between promo, store credit, and gift certificates?

A promo code is a discount code that you receive from us directly via an email promotion or occasionally from the blue ad banner found at the top of our website. Valid promo codes can be used towards all calendar sessions (with the exception of private parties) and provide an immediate discount at checkout.

A store credit is a code that you receive from Customer Service when cancelling your reservations. The store credit must be used to reschedule your session within 30 days from your original reservation date.

A gift certificate is a unique code sent via email or given to you by another person.Please note: Posting any of our codes, including gift certificates to any 3rd party site is prohibited. Also, coupons/codes/promotions taken from any 3rd party sites are not valid and will not be accepted.

What is your bad weather policy?

Muse’s first concern is for the safety of our guests and instructors. When extreme weather is an issue (i.e. hurricanes, blizzards, etc), we’ll consult with some neighboring businesses and then make a decision as to whether we will cancel the session or not.

Public Sessions – If we cancel the session we will notify all guests that have signed up in advance immediately, via email and text. If we remain open, and you are coming from a distance or are not comfortable attending the session, please send us an email with at least 24 hours notice before the start of the session and we will be happy to issue a 30 day store credit. While we understand that providing 24 hours’ notice might not always be feasible, please note we do require at least 5 hours notice, anything under that will result in the forfeiture of funds and/or credit.

Private Parties– We will reach out to the party organizer immediately if we close due to weather. If we remain open, and your group is unable to attend due to weather, shoot us an email and we will happily reschedule your event to a date that occurs within the next 90 days. Groups that opt to reschedule with more than 5 days notice or less than 24 hours notice, due to weather, will incur a facility fee of $125.

What should I wear?

We provide all of our guests with an apron to wear during the session. While we do have spot remover available at the studio, paint itself can be unpredictable, and is permanent once dried. We recommend that you wear something in anticipation that it may get painted on.

I left something in studio, when can I pick it up?

Muse is not responsible for lost or stolen items. Please be sure to collect all personal belongings prior to leaving the studio. Our teams are only in the studio when an event is taking place. Check our calendar or contact our customer service team to determine the best time to pick up your belongings.

Please be advised we cannot store paintings for our customers. Any painting left behind will be discarded at the end of the session.

Where do I park?

Parking info can be found by selecting your closest studio and scrolling down to view studio information including parking, directions, and a map of the area.

Does Muse have a Rewards program?

Yes, we do! You can learn more about our Rewards program and sign up by clicking here.

Where can I learn more about your paint at home offerings?

Click here to view our products.

Does Muse offer custom made gifts?

Made by Muse portraits are the ultimate custom art piece. Whether you’re adding to a gallery wall, designing a statement shelf, or gifting to a loved one, we’ll create something special that’s sure to be treasured forever. Check out our custom artwork styles here.

What is your privacy policy?

Our privacy policy can be found here.

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