FAQ

FAQ

PUBLIC EVENTS

How do I sign up for a public event?

Go to our calendar, choose what masterpiece you want to paint, and sign up for the session!

When do you put up your full public calendar?

We typically post our event calendar around the 15th of the preceding month. So for example, we would post our August calendar around July 15th. This is to give people ample time to book  private parties, but also enough time to find a session you like, book it, and tell your friends!

Can kids come to the public sessions?

Of course! We sell beer and wine, but we only card when people buy alcohol. Kids come with their parents, grandparents, etc, all the time and they have a blast. If you want more information about our kids’ parties, check out our kids’ party page.

What is your cancellation policy for public events?

We will provide a full refund if you cancel 48+ hours before the event. We will also provide store credit if you cancel 24+ hours before the event. Unfortunately, we’re not able to provide credit or a refund if cancelling inside of 24 hours, but we will create a 50% voucher code that you can apply toward a future session, so that the cost to sign up again is minimized.

What is your no-show policy for public events?

Unfortunately, we are not able to provide a refund or store credit if you miss your session.

PRIVATE EVENTS

How do I plan a private party?

Plan a party here, or contact us at events@musepaintbar.com and we’ll work with you to set one up!

Can I use a discount/promo code on a Private Party?

Unfortunately, promo/discount codes cannot be applied to our private parties or  fundraisers, but we do a volume discount for parties with 20+ advance sign-ups. Ask your party planner for details!

What is your cancellation policy for private parties?

We hope you don’t have to cancel your event, but we understand things come up! We just ask that you let us know as soon as you can as there is a decent chance another party was interested in your date. If you cancel 14+ days in advance, everyone who has purchased a ticket will receive a refund (or store credit if they prefer). Parties that cancel less than one week before will receive store credit or the option to re-book their party for another time.

OTHER

Where do I park?

CT – Glastonbury:  Muse is situated between the east parking lot and the main circular drive. There is free parking available in both the circular drive (i.e., around Chipotle) and in the east lot (i.e., near Max Fish). Both are easy walks to Muse.

CT – South Norwalk:  We have a parking lot behind our studio (take Marshall St. around to the back). There is also metered street parking that ends at either 6 PM or 9 PM. If you’re in a bind, the Maritime garage is at 10 N. Water St (one block east of Muse).

CT – West Hartford:  There is a small lot in front of Muse’s front entrance.  If you know the area, this is also the lot in front of REI, GNC, and Verizon.  However, this lot requires meters to be paid until 10 PM.  There is plenty of parking in the garages on both sides of the center.  The more convenient garage is half a block North on New St.

MA – Assembly Row:  Muse is on Artisan Way in the eastern part of Assembly Row (closer to the river) near Gymboree and Carter’s. There is free parking in all garages, including one in Muse’s building (entrance off Artisan Way). Most street parking is metered and more limited.

MA – Hingham:  There is free parking in the public lots near the shops and restaurants. Muse is located between Patriot Cinemas and Bed Bath & Beyond, near Wahlburgers. There is also street parking on Shipyard Drive right in front of Muse, but it is more limited and often requires meter payments.

MA – Lynnfield:  Muse is in the northern section of the center near Gaslight and across from sweetgreen (opposite side of center from Whole Foods). There is free street parking in front of and behind Muse, with a large additional lot just east of Muse (near Eddie Bauer).

MA – Patriot Place:  There is free parking in the public lots to the north and west of Muse, near Gillette Stadium. Muse is right by the movie theater and Splitsville (look for the giant bowling pin!). During large games/events, customers should still be able to park in a designated portion of the west lot (near Bar Louie) without paying. Simply show your event confirmation (either printed out or on your phone) to the lot attendant.

MD – Annapolis:  There are 4 free public parking garages at Towne Centre and free street parking. Valet parking is also available at either entrance of Towne Centre Blvd (not free).

MD – Gaithersburg The most convenient of the 4 garages is near the AMC movie theater. There is also street parking right in front of Muse (but please check the time limits). All parking at Rio Washingtonian is free!

MD – National HarborThere are 3 parking garages at National Harbor. The closest is the Fleet Garage (entrance on Potomac Passage around corner from Muse). There is also street parking throughout, but please be sure to note the hour limits!

ME – Portland:  The most convenient spots are on Commercial St. right in front of our studio (typically, more spaces are free east of our studio). Please keep in mind that most of these require that the meter be paid until after 6 PM. There are also oftentimes spots available on nearby cross-streets. And if you’re in a bind, there is a public garage a few minutes away at Fore St and Exchange St.

NH – Manchester:  You can find street parking in the area or park at the Victory Parking Garage at 25 Vine Street (about 1.5 blocks north of Muse).We have a parking lot behind our studio (take Marshall St. around to the back). There is also metered street parking that ends at either 6 PM or 9 PM. If you’re in a bind, the Maritime garage is at 10 N. Water St (one block east of Muse).

NY – Garden City:  There is a dedicated parking lot behind (just east of) Muse that can be accessed from both 11th Street and Stewart Avenue. Some of the lot is free (further away from Muse) and some is paid. Please look at the signs for hours and cost.

NY – Great Neck:  We have a parking lot behind our studio that is free after 6 PM ($0.25 / hr before). There is also metered street parking on Middle Neck and nearby streets that are free after 6 PM and on Sundays ($0.25 / hr otherwise). If you’re in a bind, there’s a parking garage on the other side of the back parking lot (across Gussack).

NY – Ridge Hill:  There are several parking garages in the center, and they charge a flat $3. Muse is on the far north end of the center by the water fountains and movie theaters. The garage entrances nearest Muse are on Fitzgerald Street near Starbucks, Yard House, and Havana Central.

NY – Port Jefferson:  There are metered parking lots throughout the village of Port Jefferson. The closest to Muse is behind the Harbor Square Mall. Parking is $.25 per half hour or free for village residents displaying a current sticker.

NY – Tribeca:  It’s likely easiest to take public transportation. The Chambers stop is a 2-3 minute walk and services the 1/2/3 lines. If driving, there is limited metered parking on Greenwich and side streets. There is also a public garage across Greenwich St. from Muse.

NY – White Plains:  The most convenient spots are on Mamaroneck Ave. right in front of our studio (typically, more spaces are free south of our studio, away from Main St.). Please keep in mind that most of these require that the meter be paid until after 6 or 9 PM ($1 / hr and can use White Plains parking app). There are also oftentimes spots available on nearby cross-streets and several lots and garages nearby. See our parking map here: http://bit.ly/1PKwyoI

RI – Providence:  We typically have complimentary valet parking Thu/Fri/Sat nights (although during WaterFire, they may charge $10/car). There are also spaces on North Main Street in front of, or just past, our studio (especially up by the park). Just remember that the meters run until 6 PM Mon-Sat in most of these. Parking is available on several of the side streets up on College Hill as well.

VA – Mosaic District:  There are 4 parking garages at Mosaic (all free!). The closest to Muse are the ones off Strawberry Lane (one on either side). Muse is located near the intersection of District Ave and Strawberry Ln.

VA – Richmond:  The most convenient lot is in the square right in front of Muse. There are also larger lots on either side of Muse (by Staples on one side and by AC Moore on the other). All parking at Willow Lawn is free!

VA – Virginia Beach:  There is street parking on the street right in front of Muse and in the garage right across Main St. All parking at Town Center is free!

How do I purchase a gift certificate?

Option 1: The most convenient way is to buy online. You can purchase Muse Paintbar gift certificates here. You can add multiple recipients in a single purchase.

Option 2: Come into the store during or around when we’re having a paint session (see our event calendar here). We have gift certificates professionally printed on quality card stock.

Do you serve food and/or drinks?

Yes – we have a variety of tasty bites and over 20 beers & wines for your enjoyment!

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Can I show up to one of your sessions without paying or reserving in advance?

Sure! But we recommend signing up in advance to ensure you have a saved seat. If our class is sold out, we won’t have a seat for you and we’ll feel bad!

What is your bad weather policy?

Muse’s first concern is for the safety of our instructors and guests. When weather is an issue, we’ll consult with some select neighboring businesses and then make a decision as to whether we will open or not. You can also check for weather alert updates on our Facebook page.

If you’d like to reschedule due to weather, just give us a call or shoot us an email and we’ll happily take care of you. If you’re a private party and the weather is an issue, we’ll happily reschedule the party for a different date that works for the whole group. Unfortunately, we are unable to offer last-minute (i.e., same day) refunds due to weather-related circumstances.

What is your privacy policy?

Our privacy policy can be found here!

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