Privacy Policy

Updated October 15, 2025

Muse Paintbar (“MP”) knows you care how information about you is collected and used. This Privacy Policy (the “Privacy Policy” or “Policy”) is designed to inform you about what information we collect and how we use it.

SCOPE OF THE POLICY

The Policy applies to the personal information we collect when you visit any MP website or use an online or mobile application where the Policy is posted (our “Sites”). The Policy also applies to the personal information we collect when you visit any of our retail locations (our “Locations”).
When we use the term “personal information,” we mean information that is reasonably capable of being associated with, or could reasonably be linked with, a particular individual, such as the individual’s name, postal address, e-mail address, and telephone number. When other information (such as shopping cart details, consumer preferences, or demographic information) is directly associated with personal information, we treat this other information as personal information.

CONSENT TO THE POLICY

By visiting any of our Sites or providing information at any of our Locations, you agree to the collection, use, and disclosure of your personal information as described in this Policy. If you do not consent, you should not visit our Sites or provide information at our Locations.

PERSONAL INFORMATION WE COLLECT AND HOW WE USE IT

Information You Provide

We collect personal information you provide directly when using our Sites. This may include:

Registration information when opening an account.
Transaction and payment details.
Information you submit in public forums or via surveys.
Contact information such as name, email address, postal address, and phone number.
Preferences you choose to share with us.

We use this information to:

Process reservations, purchases, and event registrations.
Deliver requested services.
Send promotional communications (subject to your opt-in preferences).
Improve our products, services, and marketing.
Support security, fraud prevention, and compliance with applicable laws.

Phone numbers you provide may also be used for SMS communications. We will not send SMS marketing messages without your explicit opt-in consent.

SMS and Abandoned Cart Tracking

Muse Paintbar’s website uses cookies and other tracking technologies to help keep track of items you place into your shopping cart, including when you have abandoned your cart. This information may be used to determine when to send cart reminder messages via SMS, provided you have opted in to receive text messages.

We do not sell or share SMS opt-in data, consent, or phone numbers with non-affiliated third parties.

Location Information

We may collect location information through:

IP addresses associated with your browsing activity.
GPS signals if you enable location services through a mobile device.
In-store technologies such as barcode scanners.

This data is used to provide location-based services, improve customer experiences, and personalize offerings. For example, your GPS location may be used to display customized maps or help you find the nearest Muse Paintbar location. If you do not wish for location data to be collected, you can disable location services on your device.

COOKIES AND TECHNOLOGY

We use cookies, pixels, and similar technologies to personalize your experience, analyze site traffic, and deliver relevant advertising. These technologies allow us to:

Track items placed into your shopping cart.
Identify when a cart has been abandoned.
Provide you with targeted advertising and reminders.

Your browser may allow you to disable cookies or select a Do Not Track option. Please note that disabling cookies may affect the functionality of our Sites.

DISCLOSURE OF YOUR PERSONAL INFORMATION

With Service Providers

We may share your information with trusted service providers who support business operations (e.g., payment processors, email vendors, reservation platforms). These companies are only authorized to use your information to perform contracted services.

With Partners

We may occasionally work with marketing or promotional partners. Your information may be shared with them only to fulfill a service or offer you requested.

Important: The above excludes text messaging originator opt-in data and consent. This information will not be shared with any third parties.

Corporate Events and Special Circumstances

Your data may be disclosed in connection with a merger, sale of company assets, financing, or acquisition. It may also be shared if required by law or to protect the safety and rights of Muse Paintbar, our employees, or our customers.

CHILDREN’S PRIVACY

We recognize the need to provide additional privacy protections with respect to personal information we might collect from children on our Sites. We will not knowingly collect personal information on our Sites from children under the age of 13 without the prior consent of the child’s parent or guardian. If you believe that a child under the age of 13 may have provided personal information to us without consent of the child’s parent or guardian, please contact MP in writing at Muse Paintbar, 329 Greenwich Street, New York, NY 10012.

YOUR CHOICES

Opt-Out of Communications

Email: You may unsubscribe at any time by clicking the “unsubscribe” link at the bottom of Muse Paintbar emails.
SMS: You may opt out of SMS marketing by replying STOP to any Muse Paintbar text message or contacting [email protected].

Data Security and Retention

We maintain safeguards to protect your personal information against loss, misuse, or unauthorized access. Data is retained only as long as necessary to fulfill the purposes described in this Policy. Payment information is processed securely through third-party providers that comply with PCI DSS standards.

Request for Data Deletion

You may request the removal of your data from our records by emailing your request to [email protected].

CHANGES TO THE POLICY

We may change this Policy from time to time, by posting the revised Policy on our Sites. The changes will only apply to the personal information we collect after we have posted the revised Policy.

It is your responsibility to check this Site for updates as you will be bound by them if you choose to visit our Sites or Locations.