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Customer Service Rep – Careers | Muse Paintbar

Careers at Muse

 Customer Service Representative

Remote | $15/hour

Muse Paintbar is fast-paced, growing company at the forefront of experiential retail. We are a team of creatives and problem-solvers who thrive on collaboration and fun! You’ll have the opportunity to take on exciting projects and lots of responsibility – hopefully while doing what you love!

We currently have two weekend customer service representatives and we’re looking to add to our team. This is a work-from-home position and hours are as follows:

Sat: 10AM-8:30PM and Sun: 11AM-8:30PM

Responsibilities:

-Handle incoming phone calls and emails

-Update customer service google docs to ensure daily tasks are being completed

-Promptly respond to voicemails

-Resolve customer questions/inquiries

-Manage/delegate tickets in our ZenDesk customer service system

-Assist customers with booking reservations, refunds, purchasing gift certificates, etc.

-Assist marketing manager with admin duties (booking private events, editing/updating calendars, etc.).

 

You’re an ideal candidate if you are:

Experienced.  2-3 years of customer service experience. Prior experience with ZenDesk and/or at a call center is a huge plus!

Fun.  You know how to balance work and play and can talk with anyone!

Adaptive.  You’re a master problem solver and have a quiet work space (with a computer and good internet connection!).

Responsible.  You’re an avid time-manager and don’t need someone looking over your shoulder.

 

What’s in it for you:

-Own your craft while doing what you love!

-Competitive pay

-Great opportunity to make some new friends with our awesome team

 

All we need from you:

-A quick note telling us about yourself and why you’re a strong candidate!

-Resume

-Cover Letter

 

All questions and materials should be sent to [email protected].