Careers at Muse
Customer Service Representative
Remote | $15/hour
Muse Paintbar is fast-paced, growing company at the forefront of experiential retail. We are a team of creatives and problem-solvers who thrive on collaboration and fun! You’ll have the opportunity to take on exciting projects and lots of responsibility – hopefully while doing what you love!
Our current customer service team is three representatives strong and we’re hoping to bring on a few more! This is a remote/work-from-home position and hours are as follows:
Wed: 3PM-9:30PM; Thurs: 1PM-9:30PM; and Fri: 3PM-9:30PM
-Handle incoming phone calls and emails
-Update customer service google docs to ensure daily tasks are being completed
-Promptly respond to voicemails
-Resolve customer questions/inquiries
-Manage/delegate tickets in our ZenDesk customer service system
-Assist customers with booking reservations, refunds, purchasing gift certificates, etc.
-Assist marketing manager with admin duties (booking private events, editing/updating calendars, etc.).
You’re an ideal candidate if you are:
–Experienced. 2-3 years of customer service experience. Prior experience with ZenDesk and/or at a call center is a huge plus!
–Fun. You know how to balance work and play and can talk with anyone!
–Adaptive. You’re a master problem solver and have a quiet work space (with a computer and good internet connection!).
–Responsible. You’re an avid time-manager and don’t need someone looking over your shoulder.
What’s in it for you:
-Own your craft while doing what you love!
-Great opportunity to make some new friends with our awesome team
All we need from you:
-A quick note telling us about yourself and why you’re a strong candidate!
All questions and materials should be sent to [email protected].